NCFE Level 2 Certificate in Retail Operations

About this Course

Choosing to study our Level 2 Retail Operations Certificate can provide you with a solid foundation of knowledge that can ensure the continued sales and customer loyalty of those invested in your business. The reality is – the retail world is incredibly competitive. Every business is trying to compete and ‘out-do’ the other – whether that is through prices, advertising and comparing your services – with the mission of turning your customers into their own. And sadly, should you fail to attract/keep customers – as well as maintain your sales – you will not survive. This unique course has been purposefully designed with the intention of helping businesses to deal with these ever increasing competitive environments, so that you can effectively harness the knowledge provided on this course, and use it to boost your sales, retain your customers and inspire loyalty and trust. From learning how to efficiently deliver retail services and manage your sale processes, to exploring the impact security can have on your business; in just one year you can be one step closer to taking your business to where you want it to be. Please Note: In order to complete certain aspects of this course learners will need to be working in a retail environment. This does not have to be full-time or paid employment.

Entry Requirements: None. Note: Due to the nature of the assessment questions, you will need to be working in a retail environment at the time of your course (this can be paid or voluntary).

Qualification

At the end of this course successful learners will receive a Level 2 NCFE CACHE Certificate of Achievement. This means the course has been independently accredited at a level of learning that is equivalent to Level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. In addition, this means that this learning programme has undergone extensive reviews and examinations; has been approved by an independent panel of experienced educational professionals, and is quality audited biannually by the NCFE. NCFE is nationally recognised as an awarding body by the qualification regulators (‘regulators’) for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Course Content

This course assesses the following 8 units of study:

• Unit 1 – Understanding Customer Service in the Retail Sector
• Unit 2 – Understanding the Retail Selling Process
• Unit 3 – Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
• Unit 4 – Understanding how a Retail Business Maintains Health and Safety on its Premises
• Unit 5 – Understanding Retail Consumer Law
• Unit 6 – Understand How to Deal with Customer Queries and Complaints in a Retail Environment
• Unit 7 – Understanding Security and Loss Prevention in a Retail Business
• Unit 8 – Understanding the Handling of Customer Payments in a Retail Business

Online study and instant enrolment

All of our students are given access to our Online Campus through their own personal login and password. As soon as you complete your enrolment, you would have immediate access to your account which allows you to make a start working through the lessons. Tackle your assignments as your own pace and contact your tutor to access any help and support you need. The course itself is set out in a very simple layout, making it easy to work through the topics and complete your assessments.

Our Online Campus includes:

• Instant enrolment – access everything on your course from the moment you enrol.
• Personal account logins – login any time, 24/7.
• Full support throughout – message your tutor, use our online chat or give us a call.
• Online assignment submissions – upload work online from the comfort of home.
• Self-led learning – study at your own pace so you can pass much faster.
• Safe e-portfolio system – store all of your work in your account.
• Progression tracking – easily see what assignments you have left to complete.
• Details help centre – get instructions and guidance every step of the way.
• Unlimited attempts – submit as many attempts at your assignments as you need.

Unlimited assessment submissions

All of the assessments for this course are completed through our Online Campus. You can attempt each one as many times as needed to ensure you pass. After every attempt, your tutor will provide detailed feedback and tips on how you can improve going forward. Quickly see your progress during your studies by checking your progress bar and seeing the remaining assessments you need to complete.

Get full tutor support

Throughout your enrolment with the Online Learning College, you can access support at any time you need. All students are assigned a personal tutor who will mark all of your work and provide detailed feedback after every submission. Your tutor will be an industry expert with a full knowledge of the course content and will be able to help you at any point along your learning journey. One of the best tools at your disposal is your tutor – you can ask as many questions of them as you wish to and they will be happy to help at any time.

We also have a brilliant support team on hand and available through email, online chat and over the phone. This team is there to help with any questions which are more generic, such as providing support in submitting work through your account or getting your certificate when you have completed your course. We pride ourselves on ensuring the support you receive is the best in the business – help and guidance is fast and detailed every time you contact a member of the team.

Assessments

To complete this Level 2 NCFE course qualification, you will need to submit a portfolio of evidence to your personal tutor, containing all of the completed activities required at the end of each unit. Your tutor will then assess each of these activities, and supply you with marks and feedback on how best to improve your grades (before signing off each unit).

Enrolment Length

All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace, but you have access to the course on the Campus for 12 months from your enrollment date. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60. As well as this we operate a 14 day money back guarantee on every one of our qualifications- that’s how confident we are of how you will love studying with us!