Level 3 Business Administration Course

About this Course

Our Business Administration Level 3 course is designed to teach learners a range of different skills and techniques which are required to work within a company. The course is geared towards teaching of the skills needed to work in small team environments within a company and complete administrative tasks with the highest level of accuracy and efficiency as possible.

Study Time:	100 hours
Enrolment length:	12 months
Course Format:	Online
Entry Requirements:	None Specific

Upon completion of this course students receive a Quality Licence Scheme certificate and an OLC Certificate. All certification fees are included in your course fees.

Certification

To gain this Business and Administration Level 3 course you will need to submit, and pass, all of the tutor marked assignments. There are six assignments in the course and no need to purchase any textbooks as we provide all of the lessons and materials required to learn the syllabus. All assignments are coursework based and are in an essay/question and answer style to test your knowledge of the topics covered in each of the course sections.

Course Content

This course assesses the following units:

Unit 1: Working in a business environment

This unit will explain the different issues that you will need to understand when working in the fast-paced world of business. At the end of this unit you should have a much better understanding of the risk, security, sustainability and customs that are associated with this working role.

This unit will teach you to:

• Understand the importance of working with others
• Know the benefits of diversity in a team
• Understand legislation in place relating to equality and diversity
• Maintaining security and confidentiality within an organisation
• How to protect data and information from security breaches
• Carry our risk assessments and understand how to deal with hazards in the workplace

Unit 2: Working with others in a team

In this unit we will explore communication within a business environment and the huge impact that this has on the success of any organisation.

This unit will teach you to:

• Understand how to support an organisation in achieving the goals and purpose which they set out to do
• Explain how to work as part of a team to achieve shared goals
• Analyse methods of communication used in a team
• Understand how to deal with issues that can occur in business teams
• Gather and use feedback to improve performance and productivity

Unit 3: Customer Service

In this unit we will learn about the need for developing rapport and relations with clients in order to build a strong customer base who will return to purchase goods and services from the company.

This unit will teach you to:

• Deal with requests and queries in a professional manner
• Keep clients informed or progress and outcomes
• Work with colleagues to deal with requests
• Pass customers to other colleagues
• Understand why issues may occur and how to deal with these
• Understand the importance of consistency
• Understand how to continually work to high standards to improve customer relations
• Understand how to boost a client’s confidence in you and the organisation you represent
• Recognise the importance of customer retention and how not to lose clients
• Understand how to develop long-term relations with customers that creates loyalty

Unit 4: Planning and organising meetings

In this unit we will cover the full organisational structure of meetings from planning to follow-ups as well as the successful participation in a business meeting.

This unit will teach you to:

• Understand the role of the meeting planner, chair and minute-taker
• Assess and choose the right setting for meetings and ensure they are suitable
• Produce documents and information needed for meetings to take place
• Identify resources that are required for a meeting to take place
• Take minutes in a meeting to record outcomes

Unit 5: Producing documents in a business environment

This unit will focus on the skills required to plan and create documents to a high quality these documents come in many forms such as reports, emails, letter, agendas, sales information etc. and will give an impression of your organisation at all times.

This unit will teach you to:

• Understand different types of documents that may need to be produced in a business environment
• Understand the various styles that companies use to create documents
• Know of the resources and software packages that may be utilised to create quality documents
• Use images, charts and diagrams within a document to explain further information
• Check and analyse a document after completion to ensure that it is accurate and ready to be sent to external sources

Unit 6: Supervising a team in a business environment

Throughout this unit we will cover the skills and knowledge needed to do this as well as the various management styles that you may come across. Being able to do this and steer a team of people to work based objectives will ensure that you are a very valued member of any company.

This unit will teach you to:

• Understand the purpose and benefits of teamwork
• Methods of communication
• Understating group dynamics and playing to each person’s strengths
• Motivating and supporting a team in a business environment
• Assessing and giving feedback on performance for those in your team

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Online study and instant enrolment

All of our students are given access to our Online Campus through their own personal login and password. As soon as you complete your enrolment, you would have immediate access to your account which allows you to make a start working through the lessons. Tackle your assignments as your own pace and contact your tutor to access any help and support you need. The course itself is set out in a very simple layout, making it easy to work through the topics and complete your assessments.

Our Online Campus includes:

• Instant enrolment – access everything on your course from the moment you enrol.
• Personal account logins – login any time, 24/7.
• Full support throughout – message your tutor, use our online chat or give us a call.
• Online assignment submissions – upload work online from the comfort of home.
• Self-led learning – study at your own pace so you can pass much faster.
• Safe e-portfolio system – store all of your work in your account.
• Progression tracking – easily see what assignments you have left to complete.
• Details help centre – get instructions and guidance every step of the way.
• Unlimited attempts – submit as many attempts at your assignments as you need.

Unlimited assessment submissions

All of the assessments for this course are completed through our Online Campus. You can attempt each one as many times as needed to ensure you pass. After every attempt, your tutor will provide detailed feedback and tips on how you can improve going forward. Quickly see your progress during your studies by checking your progress bar and seeing the remaining assessments you need to complete.

Get full tutor support

Throughout your enrolment with the Online Learning College, you can access support at any time you need. All students are assigned a personal tutor who will mark all of your work and provide detailed feedback after every submission. Your tutor will be an industry expert with a full knowledge of the course content and will be able to help you at any point along your learning journey. One of the best tools at your disposal is your tutor – you can ask as many questions of them as you wish to and they will be happy to help at any time.

We also have a brilliant support team on hand and available through email, online chat and over the phone. This team is there to help with any questions which are more generic, such as providing support in submitting work through your account or getting your certificate when you have completed your course. We pride ourselves on ensuring the support you receive is the best in the business – help and guidance is fast and detailed every time you contact a member of the team.

Assessments

To pass this course learners must pass 6 assignments. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.

Enrolment Length

All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace, but you have access to the course on the Campus for 12 months from your enrollment date. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60. As well as this we operate a 14 day money back guarantee on every one of our qualifications- that’s how confident we are of how you will love studying with us!